FAQs
SOURCING
Are your products sweatshop free?
Yes! All the manufacturing factories in our supply chain pay livable wages and DO NOT operate under sweatshop environment. We only choose WRAP certified suppliers and SA8000 - Socially Accountable and Ethically Correct Company Certified. WRAP certification (Worldwide Responsible Accredited Production) is a globally recognized, third-party certifying body whose mission is to promote ethical, humane & lawful conditions in manufacturing facilities.
PACKAGING
Is your packaging Eco-Friendly?
Yes! There is no plastic involved in our shipping process. Our manufacturers ship plastic-free to us and we ship all of our items to you in paper mailers or cardboard boxes. These can be composted or recycled. We also strive for minimalism in our packaging to reduce waste.
SHIPPING
How much does shipping cost?
The shipping rate is based on the chosen carrier rate and varies according to shipping distance and weight. Since we have heavily discounted our products, we are unable to offer free shipping at this time.
Do you ship Internationally?
Yes! Please be aware that we are shipping everything from our warehouse in Virginia, USA and the customer is required to pay all duties & customs. The rates depend on your countries policies and weight limits. Most of our international orders will be delivered straight to your door but some will require the customer to pick up their order at their local post office.
What are your shipping & fulfillment times?
It takes 2-5 business days to fulfill an order on average. Shipping times are anywhere from 3-20 business days depending on your location.
For domestic orders, expect your item to be with you within 1 week. For international orders, delivery can range anywhere between 1-2 weeks.
Where can I find my tracking information?
Once your item has been fulfilled and a label has been created for your item, you will receive tracking information.
It might take 2-5 days for your tracking information to update once we have a label created. If your item is stuck in pre-shipment for more than 7 business days or if you have not received any tracking data, please contact us at solutions@goodkarmamart.com so we can resolve this issue for you.
What happens if my package is shipped back to your warehouse?
If a package gets returned to our warehouse because of an incorrect address or no forwarding address the customer will be responsible for paying for the second shipment. An invoice will be issued to the customer via email for the new shipping costs.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
goodkarmamart.com will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Items Out Of Stock
In most cases, our inventory system will not allow you to purchase items that are not in stock. In some rare cases, inventory may show a product in stock, even if the product is physically not available. If this happens, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us at solutions@goodkarmamart.com so that we can conduct an investigation
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps.
Sales Tax
Sales tax will be applied during the checkout process and will be clearly displayed.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. For cancellations, please email us at solutions@goodkarmamart.com with the order number.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
RETURNS/EXCHANGES
If you are not satisfied with our products, you can return your item(s) within 30 days of your postmarked delivery date.
The items must be in original condition, not washed, worn, or damaged. When we receive your item(s) we will inspect them to make sure they are eligible for an exchange.
If your item arrived defective or became defective after a few wears, please reach out to us by email at solutions@goodkarmamart.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Instead of charging you a restock fee for your return, you are responsible for covering the shipping cost back to our warehouse. We will make sure to refund you 100% of your original purchase price, including your original shipping cost.
Am I able to exchange sizes?
Yes! If your item is in its original condition and has never been washed or worn, you are certainly able to exchange your item for a different size.
First, please email us at solutions@goodkarmamart.com if you need to make an exchange. We will cover the shipping cost of your new item.
Customer service
For all customer service inquiries, please email us at solutions@goodkarmamart.com